Frequently Asked Questions

Everything you need to know about shopping with the Official Sinopec Online Store.

How can I track my fashion order?

Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.

What is your return policy for apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship our exclusive collections globally. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.

How do I ensure I select the correct size?

Each product page features a detailed 'Size Guide' with specific measurements in both centimeters and inches. We recommend comparing these measurements to a similar garment you already own.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.

Are your products ethically sourced?

Sustainability and ethics are core to our brand. We partner exclusively with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials.